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Sustainability Performance Data

Governance & Economic Dimension

Corporate Governance Data

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
- Board Structure
Total board size Person 8 9 9 8 8
Executive director Person 1 1 1 1 1
Independent director Person 4 4 5 4 4
Other Non-executive director Person 3 4 3 3 3
Number of female directors Person 2 2 3 3 3
  Board Effectiveness
Average board meeting attendance % of meetings of board of directors 100 100 100 99 96
Minimum of attendance for all members required, at least % 50 50 50 50 50
Number of non-executive/ independent directors with 4 or less other mandates (listed issuers) Number 7 8 8 7 6
Number of other mandates (listed issuers) for non-executive/ independent directors restricted to Number 5 5 5 5 5
  Tenure
Average tenure of board members in years Year 4 4 4 4 5

Customer Relationship Management

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
- Net Promoter Score
Satisfied respondents % of satisfied respondents 50 68 68 72 72
Data coverage % of customers 100* 100* 82 72 60
  Customer Satisfaction Survey
Customer satisfaction result Numerical 3.3 3.5 3.5 3.5 3.4
Data coverage % of customers 100* 100* 82 72 60
Customer satisfaction target at fiscal year Numerical 3.3 3.3 3.3 3.3 3.3

*Prior to 2022, data coverage is calculated as percentage of active customers

Policy Influence (Contribution and Spending Data)

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
415-1* Contribution and Other Spending
Membership Fee: Methanol Institute RM 511,438 455,344 556,063 587,500 587,500
Membership Fee: International Fertilizer Association RM 148,161 165,292 167,801 185,904 208,090
Sponsorship: Malaysian Plastic Manufacturers Association RM 100,000 50,000 110,000 70,000 70,000
Membership Fee: Fertilizer Industry Association of Malaysia RM 5,000 5,000 5,000 5,000 0
Contribution: political campaigns or political organisations* RM 0 0 0 0 0
Contribution: lobbyists or lobbying organisations RM 0 0 0 0 0
Total contribution and other spending: Trade Association RM 764,599 675,636 838,864 848,404 865,590

*per item 29.1 PETRONAS Code of Conduct & Business Ethics: PETRONAS does not support political parties or individual politicians and does not take part in political activities or party politics.

Economic and Tax Data

GRI Required Data Unit Data Collection Period
2020 20211
(restated)		 2022 2023 2024
201-1 Direct Economic Value Generated
Sale Revenue RM (Million) 14,362 23,026 28,953 28,667 30,671
Revenues from sale of goods and rendering of services RM (Million) 14,312 22,976 28,904 28,618 30,610
Net sales plus revenues from financial investments and sales of assets RM (Million) 50 50 49 49 61
  Economic Value Distributed
Employee wages and benefits RM (Million) 1,0503 1,200 1,579 2,376 2,626
Capital investments RM (Million) 1,474 1,538 1,881 2,349 2,452
Operating cost RM (Million) 12,522 16,377 22,870 27,182 29,635
Environmental capital investments RM (Million) 203 52* 22 34 174
Environmental operating cost RM (Million) 10 19* 23 17 24
Payments to government: Gross taxes RM (Million) 271 391 406 360 401
Payments to providers of capital: Dividends paid RM (Million) 964 3,206 3,844 1,920 1,234
Economic value retained RM (Million) 622 4,114 2,483 (169) 55
  Revenue by Country2
Malaysia RM (Million) 4,280 18,193 21,191 18,141 19,154
Asia: China RM (Million) 2,654 913 1,032 1,249 2,322
Asia: Indonesia RM (Million) 1,528 432 420 419 656
Asia: Thailand RM (Million) 1,539 2,341 3,247 2,304 2,026
Asia: Others RM (Million) 2,652 210 309 149 160
Sweden RM (Million) 0 0 1,329 5,242 5,472
Netherlands RM (Million) 0 634 861 877 587
Other countries RM (Million) 1,7093 303 564 286 294
  Effective Tax Rate
Reported Taxes Million 271 391 406 360 401
Cash Tax Paid Million 204 197 462 423 303
Tax Reporting by Country
GRI   Unit 2024
Revenue Profit/(loss) before tax Tax expense** Tax paid/(refund)
201-1
Malaysia RM (Million) 19,154 1,608 358 195
Asia: China RM (Million) 2,322 47 11 14
Asia: Indonesia RM (Million) 656 11 1 (7)
Asia: Thailand RM (Million) 2,026 30 7 7
Asia: Others RM (Million) 160 (2) - 3
Sweden RM (Million) 5,472 57 18 18
Netherlands RM (Million) 587 (80) 2 74
Other countries RM (Million) 294 19 5 -

1 Restated in 2021 reporting as published in PCG Financial Report 2022
2 In FY2024 - 2021, revenue by country is determined based on country of operations. For FY2020, the revenue by country was reported based on customers’ location.
3 Restated as per PCG Financial Report 2021
* Restated information in 2021 upon streamlining the way of sustainability & environmental cost reporting.
** Refers to income tax accrued for the current year.

Environmental Dimension

Operational Eco-efficiency Data

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
302-1 Energy Consumption
Total energy consumption within the organisation from non-renewable sources GWh 28,906 28,409 29,141 27,748 28,772
Total renewable energy consumption GWh 0 0 0 134 270
305-1 Greenhouse Gases Emissions (GHGs)1
Total direct GHGs emissions (scope 1) Million tonne CO2 equivalent (tCO2e) 5.77 5.71 6.47 6.40 6.69
305-2 Indirect GHGs emissions from energy purchased and consumes (scope 2)
  • location-based
 Million tCO2e 1.33 1.36 1.55 1.50 1.43
Indirect GHGs emissions from energy purchased and consumes (scope 2)
  • market-based
 Million tCO2e 1.33 1.36 1.55 1.41 1.25
305-3 Other indirect GHG emissions (Scope 3)
  • Cat 1: Purchased goods & services
 Million tCO2e - - 5.53 5.37 5.75
  • Cat 6: Business travel
 Million tCO2e - - - - <0.01
  • Cat 7: Employee commuting
 Million tCO2e - - - - 0.01
  • Cat 11: Use of sold products
 Million tCO2e 8.96 7.34 10.12 10.29 11.87
305-4 GHGs emission intensity (scope 1 & 2)
  • market-based
 tCO2e/tonne production 0.66 0.71 0.74 0.76 0.71
305-7 NOx, SOx, and Other Significant Air Emissions
Volatile organic compounds (VOCs) Tonne 11.7 257.4 341.2 - -
Nitrogen oxides (NOx) emissions Kilotonne 23.3 25.1 18.7 22.0 24.8
Sulfur oxides (SOx) emissions Kilotonne 0.34 0.27 0.19 0.17 0.17
303-1 Water Consumption and Wastewater
Withdrawal: Total municipal water supplies (or from other water utilities) Million m3 37.83 63.7 62.7 56.5 60.4
- Total direct COD Tonne 177.8 182.2 215.0 227.8 180.9
306-2 Routine Waste
Total hazardous waste generated kilotonne 27.0 97.0 88.8 80.6 108.3
- Environmental Violations
Number of violations of legal obligations/ regulations Number 0 0 0 0 0
Amount of fines/penalties related to the above RM (Million) 0 0 0 0 0
Environmental liability accrued at year end Number 0 0 0 0 0

1 Refer PCG Sustainability Report 2024 page 37 for details on the approach, GHGs calculation standard, methodology, emission factors, GWP references and restatements.

Social Dimension

Human Capital Performance Data

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
102-8 Total FTE Person 4,714 4,585 6,288 6,465 6,728
M = Male, F = Female M F M F M F M F M F
Employees by age (permanent employee)
<30 years Person 828 439 478 535 553
662 166 352 87 359 119 408 127 407 146
% 80 20 80 20 75 25 76 24 74 26
30 - 50 years Person 3,420 3,662 3,701 3,843 3,809
2,825 595 3,027 635 3,082 619 3,209 634 3,178 631
% 83 17 83 17 83 17 84 16 83 17
>50 years Person 466 484 543 504 573
371 95 411 73 468 75 425 79 484 89
% 80 20 85 15 86 14 84 16 84 16
102-8 Employees by employee category (permanent employee)
Executives Person 64 56 11* 11 11
49 15 43 13 7 4 7 4 7 4
% 77 23 77 23 64 36 64 36 64 36
Middle Management Person 204 207 48* 113 49
156 48 165 42 37 11 83 30 40 9
% 76 24 80 20 77 23 73 27 82 18
First-level Management Person 479 650 695* 726 818
361 118 437 213 517 178 528 198 569 249
% 75 25 67 33 74 26 73 27 70 30
Employee (Non-management level) Person 3,967 3,672 3,978 5,616 5,773
3,292 675 3,146 526 3,355 623 4,538 1,078 4,630 1,143
% 83 17 86 14 84 16 81 19 80 20
Share of women in total workforce % of total workforce 17.2 17.3 21.6 20.3 21.1
Share of women in all management positions (junior, middle, and senior management) % of total management workforce 24 29 26 27 30
Share of women in junior management positions i.e. first level of management % of total junior management positions 25 30 26 27 30
Share of women in top management positions, i.e. maximum two levels away from CEO % of total top management positions 43 25 36 36 36
Share of women in management positions in revenue - generating functions (excluding support function) % of all such managers 32 20 26 17 22
Number of women in STEM -related positions Number of women in STEM -related positions 244 269 313 318 275
Share of women in STEM -related positions % of total STEM positions 7 8 9 9 7
Share of employee workforces: Nationality (Malaysian) Number of employees 4,343 4,196 4,277 4,423 4,440
% of total workforce 92.1 98.8 98.7 98.7 98.8
% of total management workforce (Share in all management positions including junior, middle and senior management) 99.5 98.6 98.4 98.2 97.3
Share of employee workforces: Nationality (Chinese) Number of employees   10 12 11 11
% of total workforce   0.2 0.3 0.2 0.2
% of total management workforce (Share in all management positions including junior, middle and senior management)   0.3 0.4 0.4 0.4
Share of employee workforces: Nationality (Indonesian) Number of employees 21 17 17 16 14
% of total workforce 0.5 0.4 0.4 0.4 0.3
% of total management workforce (Share in all management positions including junior, middle and senior management) 0.0 0.2 0.4 0.4 0.7
Share of employee workforces: Nationality (Thai) Number of employees 15 14 16 16 16
% of total workforce 0.3 0.3 0.4 0.4 0.4
% of total management workforce (Share in all management positions including junior, middle and senior management) 0.5 0.2 0.2 0.1 0.3
Share of employee age below 30 years old % of FTEs 17 10 10 11 11
Share of employee age between 30-50 years old % of FTEs 73 80 78 79 77
Share of employee age above 50 years old % of FTEs 10 10 11 10 12
102-41 % of employees represented by an independent trade union or covered by collective bargaining agreements: % 76 75 89 85 99.7
401-1 New employee hires
Total new employee hires Person 53 97 290 518 519
40 13 84 13 219 71 399 119 351 168
By Age group
<30 years Person 34 57 172 218 131
25 9 48 9 110** 36** 176 42 85 46
30 - 50 years Person 15 39 99 131 62
11 4 35 4 54** 6** 103 28 52 10
>50 years Person 4 1 19 23 2
4 0 1 0 1** 1** 18 5 1 1
By Nationality
Malaysian Person 38 11 82 10 164** 42** 229 46 132 56
Others Person 2 2 2 3 1** 1** 4 2 6 1
By Level
Executives Person 1 0 0 0 0** 1** 0 0 0 0
Middle Management Person 1 0 0 0 0** 0** 2 1 0 1
First-level Management Person 4 0 1 0 1** 0** 7 1 8 1
Employee (Nonmanagement level) Person 34 13 83 13 164** 42** 224 46 130 55
401-1 Internal hires
Total internal hires Person 41 58 29 40 48
20 21 30 28 18 11 26 14 25 23
Percentage of open positions filled by internal candidates % 43.6 21.5 22.7 21.7 23.2
By Age group
<30 years Person 11 16 3 2 6
4 7 10 6 3 0 2 0 2 4
30 - 50 years Person 25 37 25 36 37
13 12 18 19 14 11 23 13 18 19
>50 years Person 5 5 1 2 5
3 2 2 3 1 0 1 1 5 0
By Nationality
Malaysia Person 20 21 30 28 18 11 26 14 25 23
Others Person 0 0 0 0 0 0 0 0 0 0
By Level
Executives Person 2 3 2 0 1 0 0 0 3 0
Middle Management Person 2 1 2 2 0 0 1 0 6 1
First-level Management Person 5 4 7 2 4 4 7 7 4 12
Employee (Nonmanagement level) Person 11 13 19 24 13 7 18 7 12 10
401-1 Turnover rate
Total employee turnover Person 121 42 141 55 75
107 14 28 14 53** 15** 48 7 53 22
% 0.8 1.9 2.2 1.3 1.7
Age group
<30 years Person 2 8 2** 10 6
2 0 3 5 1** 1** 7 3 3 3
30 - 50 years Person 45 31 52** 32 36
36 9 23 8 39** 13** 28 4 25 11
>50 years Person 74 3 14** 13 3
69 5 2 1 13** 1** 13 0 3 0
By Nationality
Malaysian Person 90 13 26 12 43** 15** 44 7 53 21
Others Person 17 1 2 2 10** 0** 4 0 0 1
By Level
Executives Person 1 0 0 0 0** 0** 0 0 0 0
Middle Management Person 5 0 0 0 4** 0** 5 0 2 0
First-level Management Person 15 1 1 2 7** 0** 5 0 13 0
Employee (Nonmanagement level) Person 86 13 27 12 42** 15** 38 7 38 22
Voluntary employee turnover rate % 0.75 0.87 1.43** 0.92 1.0
Voluntary employee turnover rate (excluding employee less than 1 year) % 0.75 0.85 1.41** 0.76 1.0
Female turnover rate % 12 33 22** 13 29
Male turnover rate % 88 67 78** 87 71
401-2 Average hiring cost/FTE RM/FTE 7,500 7,500 7,500 7,500 7,500
401-3 Parental leave
Employee taken parental leave Person 468 441 421 350 324
Employee returned to work after parental leave Person 468 441 421 350 324
- Employee Engagement
Trend of employee engagement % of actively engaged employees 95.5 95.5 84.0*** 93 95
404-1 Employee Training and Development Hours
Average hours per FTE of training and development Hours/ person 26.4 24.0 73.5 52.0 52.0
By types/ topics of Training
Anti-Corruption Hour/ person/ year 0.9 1.0 0.9 0.9 1.0
0.9 0.9 1.0 0.9 0.9 0.9 0.9 1.0 1.0 1.0
Legal (Sanction, Competition Law, PDPA, Third Party Risk Management) Hour/ person/ year 3.5 3.6 0.8 2.4 2.8
3.5 3.3 3.6 3.4 0.8 0.8 2.4 2.4 2.8 2.8
By Level
Management Hour/ person/ year 1.3 22.6 48.2 58.8 68.2
NA NA 22.5 23.3 50.3 42.2 58.0 61.2 70.0 63.8
Employee (Nonmanagement level) Hour/ person/ year 5.0 23.9 78.4 81.0 89.2
NA NA 23.7 25.1 82.6 52.6 84.4 60.2 91.7 74.0
Average amount spent per FTE on training and development RM/ person/ year 3,981 1,564 5,631 9,685 9,239
404-3 Percentage of employees receiving regular performance and career development reviews % 100 100 100 100 100

*Revised classification
**Data for PCG only. Detailed breakdown undisclosed for BRB.
***Revised survey mechanism

Occupational Health and Safety Data

GRI Required Data Unit Data Collection Period
2020 2021 2022 2023 2024
403-9 Work-Related Fatalities
Employee Case 0 0 0 0 1
Contractor1 Case 0 0 0 0 0
- Lost-Time Injury Frequency (LTIF)
Employees and Contractors1 Case 3 2 4 2 4
Case/ 1 million manhours 0.14 0.07 0.17 0.09 0.16
- Process Safety Events – Tier 1
Number of process safety events – Tier 1 Number 3 1 1 1 2
Target of Tier 1 process safety events Number 0 0 0 0 0

1Worker (exclude employee) refers to significant workers that are contractors

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