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PETRONAS

Whistleblowing

PETRONAS aspires to achieve the highest standards of integrity in the conduct of our business and operations.

  • Overview
  • Whistleblow Here
  • Protection
  • FAQ

PETRONAS is committed
to the highest standard
of integrity,

openness and accountability in the conduct of its businesses and operations. It aspires to conduct its affairs in an ethical, responsible and transparent manner.


PETRONAS provides avenue for all employees of PETRONAS and members of the public to disclose any improper conduct within PETRONAS.

Any parties can report a whistleblowing complaint on any wrongdoings that they may observe and experience as following:

  • Fraud;
  • Abuse of Power;
  • Conflict of Interest;
  • Misuse of Company's Property;
  • Bribery;
  • Theft or embezzlement;
  • Non-Compliance with Procedure;

The above list is not exhaustive and includes any act or omissions, which if proven, will constitute an act of misconduct under PETRONAS’ Code of Conduct and Business Ethics (CoBE) or any criminal offence under relevant legislations in force.

 

 

 

Want to know more?






Please fill up your complaint below or alternatively, you may also submit your disclosure through any of the following channels :

Mailbox: P.O Box No. 11646, Pejabat
Pos Besar Kuala Lumpur

Information Required To Submit A Complaint:

  • Nature of the misconduct
  • The date and location of the incident
  • The identity of the alleged wrongdoer
  • Witnesses or evidence, if any

*All disclosures will be treated in the strictest confidence

Make a Difference. Blow the Whistle

If you know or are aware of any improper conduct (misconduct or criminal offence) committed or is about to be committed within the PETRONAS Group, report it to us by providing us the required information.

 

 

 

 

Protection

A whistleblower who submit a disclosure via PETRONAS Whistleblowing channels will be accorded with protection of confidentiality of identity, to the extent reasonably practicable. In addition, an employee who whistleblows internally will also be protected against any adverse and detrimental actions for disclosing any improper conduct committed or about to be committed within PETRONAS, to the extent reasonably practicable, provided that the disclosure is made in good faith.

Such protection is accorded even if the investigation later reveals that the whistleblower is mistaken as to the facts and the rules and procedures involved.

 

For more info, kindly refer to PETRONAS Whistleblowing Policy

What is “Whistleblowing”?

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Who is “Whistle-blower’?

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What is the objective of PETRONAS Whistleblowing Policy?

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What kind of misconduct will the Whistleblowing channel pursue further?

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What are the channels for whistle-blower to make a complaint?

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What information should a whistle-blower provide to PETRONAS?

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What happens after the whistle-blower submits the complaint to the Whistleblowing channel?

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What kind of evidence is accepted by the Whistleblowing channel?

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What distinguishes the Whistleblowing channel from other channels?

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Can a whistle-blower later decide to withdraw his/her complaint?

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Does a whistle-blower need to reveal his/her identity?

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What is the protection that are granted to whistle-blower?

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What is the possibility that a whistle-blower’s identity is leaked during an investigation?

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What is “Whistleblowing”?

It is an act of voluntary disclosure/reporting to the Management of any improper conduct (misconduct or criminal offence or malpractices) committed or about to be committed by an employee of the company for further action.

0

Who is “Whistle-blower’?

Any employee (or group of employees) of PETRONAS or members of the public including vendors, contractors or customers who makes a disclosure against an employee of the company about an actual, suspected or anticipated improper conduct within the company.

0

What is the objective of PETRONAS Whistleblowing Policy?

This policy is to provide an avenue for all employees of PETRONAS and members of the public to disclose any improper conduct involving an employee of PETRONAS in accordance with the procedures as provided for under this policy and to provide protection for employees and members of the public who report such allegations. Source: PETRONAS Whistleblowing Policy

0

What kind of misconduct will the Whistleblowing channel pursue further?

We will pursue all types of complaints which includes: 

  • Bribe;
  • Abuse of Power;
  • Fraud;
  • Conflict of Interest;
  • Theft or embezzlement;
  • Misuse of Company's Property;
  • Non-Compliance with Procedure;

 

The above list is not exhaustive and include any act or omissions, which if proven, will constitute an act of omissions, misconduct under PETRONAS' Code of Conduct and Business Ethics (CoBE) or any criminal offence under relevant legislations in force.

0

What are the channels for whistle-blower to make a complaint?

A whistle-blower can make a complaint through one of the following Whistleblowing channels:

P.O Box No. 11646, Pejabat Pos Besar Kuala Lumpur

0

What information should a whistle-blower provide to PETRONAS?

  • The following information is required by PETRONAS in order to expedite the communication, investigation, deliberation and decision-making:-
    1. Details of the person(s) involved;
    2. Details of the allegation: -
      • Nature of the allegation;
      • Where and when the alleged misconduct/wrongdoing took place;
    3. Other relevant information; and
    4. Any supporting evidence if available.
       
  • Whistle-blower to ensure that the email is contactable and valid for further communication/clarification with the Whistleblowing Secretariat.
0

What happens after the whistle-blower submits the complaint to the Whistleblowing channel?

 
0

What kind of evidence is accepted by the Whistleblowing channel?

Whistleblowing Channel accepts any form of evidence provided by a whistle-blower (e.g., pictures, videos, and voice recording, etc).

0

What distinguishes the Whistleblowing channel from other channels?

  • Whistle-blower's identity who makes a complaint through the Whistleblowing Channel will be protected under the PETRONAS Whistleblowing Policy.
  • Whereas other channels may not protect the confidentiality of the whistle-blower's identity.
0

Can a whistle-blower later decide to withdraw his/her complaint?

Yes, a whistle-blower may withdraw his/her complaint.

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Does a whistle-blower need to reveal his/her identity?

No, it is not a requirement for a whistle-blower to reveal his/her identity. A whistle-blower can choose to remain anonymous as long as he/she provides information as per 1.2.2 and can be contactable for further queries.

0

What is the protection that are granted to whistle-blower?

A whistle-blower will be protected under PETRONAS Whistleblowing Policy as per following:

  • Protection of confidentiality of identity, to the extent reasonably practicable.
  • Protected against any adverse or detrimental actions.
0

What is the possibility that a whistle-blower’s identity is leaked during an investigation?

There is no possibility that a whistle-blower's identity is leaked during an investigation.

Under the PETRONAS Whistleblowing Policy, the nature of the complaint and the identity of the whistle-blower will be protected, as far as reasonably practicable unless the whistle-blower conducts himself/herself in a manner which may result in the revocation of the said protection.

Identity of whistle-blower is kept confidential by Whistleblowing Secretariat (WBS) unless consent to disclose whistle-blower’s identity is granted by whistle-blower.

 

 

For information about scams, kindly refer to PETRONAS Scam Notice.

 

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