Innovation & Product Stewardship | PETRONAS Chemicals Group Berhad (PCG)

Why It Matters

Our Commitment to Sustainable Innovation

Innovation is vital for us to deliver world-class sustainable products that solve our customers’ challenges and meet their specific business needs while remaining resilient to market risks and rends. It is a cornerstone of our long-term growth and vision to be “The Preferred Chemical Company Providing Innovative Customer Solutions”.

Our Approach

We adopt emerging technologies and collaborate with strategic partners to co-create solutions that give us a competitive edge and enable us to contribute to the development of a more sustainable industry. We also employ rigorous product stewardship programs to ensure all our innovations meet the highest standards of quality and safety throughout their lifecycle—from inception to development, through production, and to customer application.

Our approach is guided by the principles of Responsible Care®, and we work closely with the Chemical Industries Council of Malaysia (CICM) to drive higher standards of chemical safety and regulatory compliance domestically. We go beyond compliance by systematically conducting reviews on existing and new products to ensure minimum health and environmental impacts for our customers and stakeholders.

We also evaluate our products across their entire life cycle and are developing a long-term program to manage risks associated with hazardous substances by finding suitable alternatives, with our subsidiary Perstorp setting a 2030 target to ensure no chemicals of concern reach the consumer or professional market.

How We Provide Value

PCG continuously innovate to meet evolving customer, and market demands by advancing key growth projects that deliver sustainable value. Our market exploration focuses on identifying commercial opportunities with positive environmental or social impact.
We apply a life cycle thinking approach across our operations, conducting detailed Life Cycle Assessments (LCA) in Malaysia to measure carbon and water footprints, as well as broader health and environmental impacts. This cradle-to-gate methodology ensures transparency from resource extraction to factory gate.
To support responsible sourcing, we’ve implemented RAWMIR (Raw Material Information Request), a compliance programme that enables early identification of hazardous substances and ensures our products are free from conflict minerals such as gold, tantalum, tin, and tungsten.
We ensure our customers and stakeholders are well-informed by providing accurate product safety information. Our Safety Data Sheets (SDS) are publicly accessible at https://sds.petronas.com.my, and we publish Global Product Strategy (GPS) safety summaries for products that have undergone detailed risk assessments.
We also conduct Product Risk Assessments (PRA) using the International Council of Chemical Associations (ICCA) methodology, evaluating chemical risks and mitigation measures. To date, we’ve completed detailed risk assessments for 100% of all prioritised products, reinforcing our commitment to safety and compliance.
For more information, refer to our Product Stewardship Management.

We proactively monitor legislative developments to ensure our products meet all local and international regulatory requirements. Through regular and rigorous screenings of our product portfolio, we identify substances of concern and address potential risks.
To uphold high safety standards, we conduct third-party contractor assessments aligned with our Health, Safety & Environment (HSE) and product safety protocols. We also perform continuous hazard assessments to validate existing data, identify improvement areas, and eliminate potential hazards.
Additionally, we assess all Dangerous Goods Activities to ensure full compliance with applicable regulations, reinforcing our commitment to safe and responsible operations.

We are committed to continuously improving and maintaining positive customer experiences by being responsive to their requests and feedback. Our approach is rooted in active engagement, ensuring that customer needs are heard and addressed promptly.
To strengthen relationships and build trust, we conduct regular technical exchanges with associates and customers. These sessions provide valuable knowledge and guidance on our products and applications, helping customers make informed decisions and optimise their use of our solutions.

We continuously monitor and disclose our sustainability performance across key economic, environmental, social, and governance indicators to ensure transparency, track progress, and support informed decision-making. For data related to this topic, refer our Customer Relationship Management data.